Wakacje - Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

Unfortunately, Customer Service is not a priority at this location. Other than a few positive encounters. The majority of the employees were rude or unhelpful. Additionally, unless you want to attend a 90 minute membership/timeshare sales pitch to get a few free things I suggest saying no from the very beginning to any special packages or offers of free things like cabanas. my daughter’s boyfriend fell for the “free” pitch not realizing what he was signing up for and the interaction with the team member when we said we weren’t interested once my husband and I arrived on a different flight, was negative. After that the hotel staff were less and less helpful. The primary exception to the poor service was Kevin who handles transportation around the property and Bell Hop services. He even helped us secure transportation to the local city to explore. He deserves a raise. Compared to other all-inclusive resorts the food was well below expectations everywhere except the Teppanyaki, which was good, we are there 2x. The seafood restaurant was the worst, had very little seafood options, and almost everything we ordered they didn’t have any more of. By far, the biggest waste of three hours due to poor service lack of food options. I wish we had left and gone to the buffet before it closed instead. The overall cleanliness and look of the property was on the higher end. But the grotto and lazy river looked contaminated. And was even shut down on the day we left. Will not be returning.

La propiedad estaba en construction ,, de haber lo sabido hubiese cancelado el viaje,, el gruffer para desayuno en un lugar complemente deprimente ,oscuro y con mucho calor debido à la construction,,, en la playa no podias entrar al agua por las conditiones que tenía llena de salgazo,,, eso es entendible por el mal tiempo pero no podias estar difrutando al menos del aire fresco porque el ruido de la construction era impossible ni conversar,,, la stenciled el sport bar horrible,, un solo empleado ,Los papeles en el piso,, el agua caliente ,, las mesas sin cubiertos ,,, el bano del main lobby con la tapa del papel de toilet rota y el papel encima del tanque del agua del toilet,,, el cuarto con el ventilador del techo roto Que no functionaba, y el calor no te Deja a descansar ya Que el aire acondicionado no se podia regular,,, la piscina cerraba a las 6 pm creo que super temprano cuando a esa hora todavía el sol esta afuera,,, Ilega el security y te manda a salir,,,las toallas del area de la piscina à la 1 pm ya se agotaban y no volvian a remplazar,,, el lazy river que tanto anuncia Risa travel cerrado por 2 días con el agua verde,,, en conclusion esperaba pasar el 28 de Julio dia de mi cumpleaños en mejor condition .,,,deben de darle mantenimiento s ese hotel ,no lo recomiendo

I will start from check-in It took about two hours to check-in, the room we were assigned smelled funny, toilet would not flush, hand held shower pipe was broken apart literally, shower walls were extremely dirty, sheets and pillow cases had stains, after walking in to this unexpected mess, I requested a room change, it took two days for that to happen after all the promises and excuses, I did request for a refund so i could go to another hotel but they refused, the other room was pretty much the same, vanity sink had a water leak I had to throw towels on the floor to contain. Room service is non-existing, they come to your room every other day. food in all restaurants is sub par, the Trattoria was the only acceptable food and the hamburger from the food truck, there is absolutely nothing luxurious in this place, even though that's what they advertise, even the employees complain about how the place is being run, they need to take a look at Management which is also non- existing after I made requests to speak to management apparently they don't respond, they put the burden on your personal Butler just to keep you calm because they make promises they can not keep. I was with a group of sixty people that chose this hotel and all pretty much regret it due to the downhill turn the hotel has taken, the beach is always full of seaweed so you can't even enjoy the beach. Don't be fooled by the Diamond Club upgrade it's really not so inclusive, I do not recommend this hotel

Cleaning pool

The room was clean, they cleaned up well. Staff was professional and very nice. Always had fresh towels when asked and beverages as well. I wouldn’t recommend the casino but besides that it was a great trip. Would highly recommend!